At Avisa Fashions, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
We offer a 7-day return window from the date of delivery.
To be eligible for a return:
- The product must be unused and unwashed.
- All original price tags and brand tags must be intact.
- The item must be returned in its original packaging.
- The product must not have stains, perfume, sweat marks, damage, or signs of wear.
Returns that do not meet these conditions may be rejected after quality inspection.
2. Non-Returnable Items
The following items are not eligible for return unless there is a verified manufacturing defect:
- Gift vouchers
- Items marked as “Non-Returnable” at the time of purchase
- Products damaged due to misuse or improper handling
3. How to Initiate a Return
To request a return:
- Log in to your account and visit the My Orders section.
- Select the product you wish to return.
- Submit a return request and email clear images of the product along with the invoice to avisafashions@gmail.com.
- Once approved, our logistics partner will arrange pickup (if serviceable in your area).
If reverse pickup is unavailable, you may be required to self-ship the product to our registered address. Courier proof must be shared with us for verification.
4. Refund Process
- Refunds are processed only after the returned product passes quality inspection.
- Once approved, refunds will be initiated within 3 working days.
- The refunded amount will reflect within 7 working days, depending on your bank or payment provider.
Refund Method:
- Prepaid Orders: Refunded to the original payment method.
- Cash on Delivery (COD): Refunded via bank transfer (bank details must be provided during return request).
5. Exchange Policy
We offer exchanges subject to availability:
- Exchange requests must be raised within 7 days of delivery.
- Replacement products will be delivered within 3–6 working days after approval.
- Exchanges are processed only after the returned item passes quality inspection.
6. Bundled or Promotional Products
If a product was purchased as part of a bundle or promotional offer, all items included in that bundle must be returned together for a refund to be processed.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Please notify us within 48 hours of delivery.
- Share clear images of the issue via email.
- After verification, we will arrange a replacement or refund at no additional cost.
8. Non-Refundable Charges
Shipping charges are non-refundable unless the return is due to a manufacturing defect or an error on our part.
9. Important Notes
Avisa Fashions reserves the right to:
- Reject returns that fail quality checks.
- Deduct applicable charges if items are returned incomplete.
- Update or modify this policy at any time without prior notice.
10. Contact Us
For any return or refund-related queries, please contact:
Avisa Fashions
Email: avisafashions@gmail.com
Phone: +91 78292 90801
Registered Location: Bengaluru